Shipping & Tracking

When Will My Order Be Delivered?
Your smoovii usually dispatches the following day or upto 48 hours after placing your order. Then it'll take between 7 - 12 working days for you to receive it. As a result of COVID-19, shipping times have temporarily changed to 15 - 25 working days.

How Can I Track My Order?
When your smoovii has been dispatched, you'll receive a dispatch email notification. The notification contains your order number and a link to the shipping carrier's website, containing your unique tracking number. Just click the tracking link to see where your parcel is. It takes 3 days from the dispatch date to see the location of your parcel.

Please note, if you've ordered multiple smoovii's, they may not always be dispatched together. If you haven't received a dispatch email after 4 days from the date of your order, please contact us at